1. Website Use

1.1 This Website and all of its content, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, are the property of Swan Lake Textile or its content suppliers and protected by international copyright and trademark laws.

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1.2 We grant you a limited, non-exclusive, non-transferable license to access and use this Website for your business purposes. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or sell any information or software from this Website for any other purpose.

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2. Product and Ordering Information

2.1 Product Description: We strive to ensure that the product images and descriptions on this website are as accurate as possible. However, due to factors such as shooting lighting and monitor variations, slight color variations may occur between the images and the actual product. All product specifications are subject to change without notice.

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2.2 Pricing: All prices displayed on this website are in [select currency, e.g., US Dollars]. We reserve the right to adjust product prices at any time without notice. However, for confirmed orders, we will apply the price in effect at the time of order confirmation.

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2.3 B2B Nature: This website is a business-to-business (B2B) platform. You must provide valid company information to complete registration and purchase. We reserve the right to refuse service to any individual or entity.

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3. Orders and Contracts

3.1 Your order placed on this website constitutes an offer to purchase products. A sales contract is not formally formed until we send an order confirmation email or pro forma invoice to your designated email address.

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3.2 We reserve the right to refuse or cancel any order due to inventory errors, pricing errors, or other reasons, regardless of whether the order has been confirmed or paid.

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4. Shipping and Delivery

4.1 The specific shipping method, charges, and estimated delivery time will be specified during the order process and included in the order confirmation.

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4.2 Title and risk (including risk of loss or damage) pass to you upon delivery of the goods to the first carrier (i.e., upon departure from our warehouse).

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4.3 You are responsible for providing an accurate delivery address. Any additional costs or losses incurred due to an incorrect or incomplete address will be borne by you.

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5. Payment Terms

5.1 We accept a variety of payment methods, including but not limited to wire transfers and letters of credit. Specific acceptable payment methods will be communicated to you upon order confirmation.

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5.2 Unless otherwise agreed in writing, all payments must be settled before shipment. Late payments may incur interest charges.

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6. Returns, Refunds, and Warranty

6.1 Due to the unique nature of custom products, no returns or refunds will be accepted for any custom products (including but not limited to specific sizes, colors, logo embroidery, etc.) once production is confirmed.

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6.2 For standard products, if you discover any quality defects in materials or workmanship, you must notify us in writing within 7 business days of receipt and provide relevant evidence (such as photos or videos). If we verify that the defect is indeed a quality issue, we will refund or exchange the product, or negotiate a refund based on the circumstances.

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6.3 These terms shall not affect your statutory rights as a consumer.